Privacy Policy

Privacy Policy

Business: Warner Cosmetics
Website: https://warnercosmetics.lk
Last updated: 13 October 2026

Warner Cosmetics respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and how it may be shared when you visit our website or purchase our products.


1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

  • Contact information: Your name, telephone number, email address, and delivery address.

  • Order information: Products purchased, quantities, order dates, delivery details, and order history.

  • Payment-related information: Payment status, transaction references, and information necessary to verify and manage your payment.

  • Customer communications: Information you provide when contacting us about an order, delivery, return, refund, or product enquiry.

  • Technical information: Certain technical information about your visit may be collected through cookies, server logs, or analytics tools, if these are enabled on our website.

Please do not send passwords, full payment card details, or other sensitive payment credentials through email or WhatsApp.


2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and confirming orders.

  • Arranging delivery and communicating with courier services.

  • Verifying payments and managing COD orders.

  • Responding to enquiries and providing customer support.

  • Processing eligible cancellations, returns, exchanges, and refunds.

  • Maintaining business records and preventing fraudulent or unauthorised transactions.

  • Meeting applicable legal, accounting, and regulatory obligations.

  • Sending promotional messages or product updates where you have opted in or otherwise provided the required permission.

We aim to collect and use only information that is reasonably necessary for these purposes.


3. Payments and Third-Party Services

Warner Cosmetics may accept payments through PayHere, bank transfer, and Cash on Delivery.

When you make an online payment through PayHere, the transaction may be processed by PayHere and its relevant payment partners under their own applicable terms and privacy policies.

We do not intend to collect or store your full payment card credentials on our own systems. Payment processing and the information available to us depend on the payment method and the services used.

We may share relevant customer information with courier companies, payment providers, banks, and technology service providers when necessary to complete an order, verify a transaction, provide a service, or comply with legal obligations.

We do not sell customers’ personal information to third parties for their own marketing purposes.


4. WhatsApp and Other Communications

If you contact us through WhatsApp Business, email, or another communication channel, we may use the information you provide to answer your enquiry, confirm orders, coordinate deliveries, and resolve customer service issues.

Those services may process information according to their own privacy policies and terms.


5. Promotional Communications

We send promotional messages, offers, and product updates only where customers have opted in or where another lawful basis permits such communication.

You may ask us to stop sending promotional messages at any time by contacting us through our business email or WhatsApp Business. We may still send essential communications relating to existing orders or legal obligations.


6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, or measure advertising performance, depending on the tools installed and enabled.

We are reviewing which analytics and advertising technologies are active on our website. This policy should be updated to identify any tools actually in use, such as Google Analytics or Meta Pixel, where applicable.

Where required, consent will be requested for non-essential cookies or tracking technologies. You may also be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.


7. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, maintain customer and financial records, handle disputes, and meet applicable legal obligations.

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, electronic communication, or storage system can be guaranteed to be completely secure.


8. Sharing and Disclosure

We may disclose relevant information when necessary to:

  • Complete payments or arrange deliveries.

  • Provide services requested by customers.

  • Comply with applicable laws, lawful requests, or regulatory obligations.

  • Investigate suspected fraud, security issues, or misuse of our services.

  • Establish, exercise, or defend legal claims.

Where third-party providers process information on our behalf, their access should be limited to what is necessary for the relevant service, subject to applicable arrangements and legal requirements.


9. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, or deletion of information where retention is no longer legally or operationally necessary.

You may also withdraw consent for promotional communications and make enquiries about how your information is handled.

To submit a request, contact us using the details below. We may need to verify your identity before acting on a request.


10. Third-Party Websites

Our website or communications may contain links to third-party websites and services. Warner Cosmetics is not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing them with personal information.


11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website technology, or legal requirements. Updates will be published on this page with a revised date.


12. Contact Us

For questions, requests, or concerns about this Privacy Policy, please contact Warner Cosmetics:

This policy is intended to be applied consistently with the personal data protection and other legal requirements applicable in Sri Lanka.