Refund & Return Policy

Business: Warner Cosmetics
Website: https://warnercosmetics.lk
Last updated: 13 October 2026

At Warner Cosmetics, we aim to provide quality hair system accessories and a reliable shopping experience. Please read this Refund & Return Policy before placing an order.

1. Return Eligibility

Customers who wish to return a product must contact Warner Cosmetics within 3 calendar days of receiving the order.

To be eligible for consideration, a product must generally be:

• Unused and unopened.

• In its original packaging and in the same condition in which it was delivered.

• Accompanied by the relevant order details or proof of purchase.

All return requests must be reviewed and approved by Warner Cosmetics before a product is sent back. Meeting the above conditions does not automatically guarantee a refund or exchange.

2. Change of Mind and Customer Preference

We do not offer refunds for change of mind, personal preference, ordering the wrong product, or deciding that a product is no longer required.

Requests involving unused and unopened products may be considered for an exchange at the discretion of Warner Cosmetics, subject to product availability and applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible, preferably within 3 calendar days of delivery.

Please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Clear photographs or videos showing the product and the issue, where applicable.

After reviewing the request, Warner Cosmetics may arrange a replacement, exchange, or refund, depending on the circumstances, product availability, and applicable legal requirements.

Products that have been opened or used may be assessed where a genuine defect or incorrect supply is reported. Opening a product does not automatically remove any rights that customers may have under applicable law.

4. Hygiene and Opened Products

For hygiene, safety, and product-integrity reasons, opened or used hair system tapes, adhesives, bonding products, solvents, and similar accessories are generally not eligible for returns due to change of mind or personal preference.

This restriction does not prevent customers from reporting a genuine defect, damage on arrival, or an incorrect product. Such cases will be reviewed individually.

Customers should follow the product’s instructions and safety warnings before use.

5. Refunds

Refunds are considered primarily for approved cases involving damaged, defective, or incorrectly supplied products, or where a refund is otherwise required under applicable law.

If a refund is approved:

• Warner Cosmetics will initiate the refund within 3 business days of approval.

• For PayHere payments, refunds will generally be initiated through the applicable payment-processing system and returned to the original payment method where supported.

• For bank transfers or other payment methods that require manual processing, we may request the information necessary to complete the refund securely.

• The time taken for the funds to appear in your account may depend on the bank, card issuer, or payment provider.

An approved refund will cover the amount determined to be refundable. Delivery charges and return shipping costs will be handled in accordance with the circumstances and applicable law.

6. Return Shipping Costs

Customers are generally responsible for the cost of returning products.

Where a return is necessary because Warner Cosmetics supplied an incorrect product or the product arrived damaged or defective, we will discuss appropriate arrangements with the customer. Return shipping charges will be handled in accordance with applicable law.

Please contact us and obtain return instructions before sending any product back. Unauthorised returns may cause delays in processing your request.

7. Order Cancellations

Customers may request cancellation before an order has been dispatched by contacting Warner Cosmetics as soon as possible.

If an online payment has already been completed, any approved refund will be processed according to this policy. Orders that have already been dispatched cannot normally be cancelled as pre-dispatch orders; the customer must contact us to discuss the available options.

Nothing in this section limits any cancellation or refund rights provided by applicable law.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment is collected when the order is delivered. If an eligible refund is approved after payment has been collected, Warner Cosmetics will arrange the refund using a mutually agreed payment method.

Refunds are not issued for COD orders that have not been paid for, although customers should contact us if there is a delivery or order issue.

9. How to Request a Return or Refund

Please contact Warner Cosmetics through our business email or WhatsApp Business and provide your order details, the reason for the request, and supporting photographs where relevant.

We will review the request and explain the next steps.

Contact details

• Business email: info@warnercosmetics.lk

• WhatsApp Business: +94788628776

This policy is subject to applicable Sri Lankan law. If any provision conflicts with a mandatory legal requirement, that legal requirement will prevail.